Flexagift Malaysia

Orders are typically processed immediately upon successful payment confirmation

Upon confirmation of your purchase, you will receive an email from sender Paysgift containing your order information. If you cannot find it, please check your spam, junk, or trash folders as well.

Yes, e-Vouchers have an expiry date. Please ensure you read the terms and conditions and validity before you purchase the e-Voucher

If you experience problems claiming your e-Voucher, please contact us via customer service support through WhatsApp at +6012-3015838 or by email at [email protected] as soon as possible.

No, e-Vouchers cannot be cancelled, returned, or refunded once payment is successful and the order is completed.

Unfortunately, we are unable to replace stolen, damaged, or expired e-Vouchers.

If your recipient did not receive the voucher, please check their spam/junk folder. If the email is still missing, contact our customer service support team for assistance via WhatsApp +6012-3015838.

No worries! Please contact us via Customer Service support through WhatsApp at +6012-3015838 or by email at [email protected] as soon as possible to retrieve your order.

Customer Support is available from Monday to Friday (9am to 6pm), excluding Public Holidays and Weekends.

Yes, you can purchase and send as gifts! Simply enter the recipient’s details during the checkout process, and they’ll receive the voucher directly via email.

We accept various payment methods, including credit and debit cards. For a full list of payment options, please refer to the checkout page.

Vouchers are valid for use in Malaysia only and are not applicable for international use.

While the vouchers themselves cannot be customized, we do offer the option to customize the email blast script to fit the occasion or company needs.

Yes, once your order is processed, you’ll receive an email confirmation along with the voucher details. You can track your order status by contacting customer support or checking your email for updates.

Currently, vouchers are delivered immediately upon successful purchase

The ability to use multiple vouchers depends on the vendor's terms and conditions. Please check the voucher's specific T&Cs before redeeming it.

To register for a Paysgift account, simply visit our website and click on the "Sign Up" button at the top of the homepage. You’ll need to provide a valid email address, create a password, and complete a quick verification process

During registration, you’ll be asked for your full name, a valid email address, and a password. You may also need to verify your email address to complete the registration process.

Please check your spam or junk folder. If it’s not there, you can request another confirmation email by clicking "Resend" on the registration page, or contact our support team for assistance.

Currently, we require an email address for registration. However, once registered, you can add a mobile number to your profile for additional security and notifications

Yes,registering an account allows you to track your orders, manage your vouchers, and receive exclusive offers.

Yes, you can update your registered email address in the account settings once logged in. Please note that you’ll need to verify your new email address before the changes take effect.

Yes, Paysgift values your privacy and security. We use advanced encryption to ensure your data is stored and processed securely

Always keep your login credentials private and do not share them with anyone. Avoid making purchases from shared or public devices, and be sure to log out after each session. If you receive suspicious emails or messages asking for personal information, do not respond, and report them to us.

In cases of suspected fraud, Paysgift conducts a thorough investigation. We collaborate with payment providers, review transaction histories, and verify details with the purchaser. If fraud is detected, we take immediate action, including refunding affected transactions, banning fraudulent accounts, and reporting to relevant authorities if necessary

Unfortunately, once a voucher is issued, it cannot be canceled or refunded. However, if you believe the voucher was part of a fraudulent transaction, please contact us immediately. We will investigate and take appropriate actions to rectify the issue.

Flexagift

Gift To

Support

Get In Touch

Orders

How long will it take to process my order?

Where can I find my purchased e-Voucher?

Will there be an expiry date on the e-Voucher?

Refund/Expired/Invalid

Having trouble claiming e-Voucher or is the e-Voucher invalid?

Are e-Vouchers refundable or returnable?

What if my voucher expires or is stolen?

What happens if my recipient didn’t receive the voucher?

What happens if I don't receive my purchased e-Voucher and accidentally deleted the email?

Customer Support

Customer Support Availability

Vouchers

Can I buy mobile vouchers as gifts for others?

What payment methods do you accept?

Do mobile vouchers work internationally?

Can I customize mobile vouchers for special occasions?

Can I track the status of my voucher?

Can I schedule a voucher to be delivered at a later date?

Can I use multiple vouchers in a single transaction?

Registration

How do I register for a Paysgift account?

What details are required for registration?

I didn’t receive my registration confirmation email, what should I do?

Can I register with my mobile number instead of an email address

Do I need to create an account to purchase a gift voucher?

Can I change my registered email address after signing up?

Is my information safe when I register?

Fraud Prevention

What should I do if I suspect fraudulent activity on my account?

How does Paysgift handle cases of fraud?

Can I request a refund if I accidentally purchase a fraudulent voucher?

What safety measures can I take to avoid fraud?

Flexagift

Gift To

Support

Get In Touch