Privacy Policy

Effective Date:

At Flexagift ("we," "our," or "us"), we are committed to protecting and respecting your privacy and personal data in accordance with the Personal Data Protection Act 2010 (“PDPA”). This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, https://flexagift.com, or use our services.

By accessing or using our website and services, you consent to the collection and use of your personal data in accordance with this Privacy Policy.

Information We Collect

We collect personal data from you, only to the extent permitted by law, when you interact with our website, register for an account, place an order, or subscribe to our services. The types of personal data we may collect include:

1. Personal identification information such as your name, email address, phone number, shipping address.
2. Payment information such as credit card details, billing address (processed by third-party payment processors).
3. Transaction data such as details about your orders, voucher purchases, and payment history.
4. Information about how you use our website, such as IP address, browser type, device information, and browsing activity (collected via cookies or other tracking technologies).
5. Any messages or feedback you send to us through customer service or other channels.

How We Use Your Information

1. To process and fulfill your orders, including delivering vouchers and handling payments.
2. To enhance your experience on our website, provide customer support, and improve our product offerings.
3. With your explicit consent, to send promotional emails, offers, and newsletters about our products and services. You can opt out of marketing communications at any time.
4. To comply with applicable laws and regulations and protect our legal rights.

Accuracy of Personal Data

You are responsible for ensuring that all personal data provided is accurate and up to date. Please notify us promptly of any changes to your information.

Sharing Your Information

We respect your privacy and will not sell, rent, or share your personal data with third parties for their marketing purposes without your explicit consent. However, we may share your personal data with third parties in the following situations:

1. We may share your data with third-party service providers, such as payment processors, hosting services, and email marketing platforms, to assist in fulfilling your orders and operating our business.
2. For the purpose of processing and validating your voucher purchases, we may share relevant order details with our voucher partners as necessary to complete the transaction.
3. If required by law, we may disclose your personal data to government authorities, regulators, or law enforcement in order to comply with legal obligations or protect our rights.

Data Security

We take reasonable steps to ensure that your personal information is protected from unauthorized access, alteration, disclosure, or destruction. This includes implementing industry-standard security measures such as encryption, firewalls, and secure servers. However, please note that no method of electronic transmission or storage is 100% secure, and we cannot guarantee the absolute security of your information.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. Once your data is no longer needed, we will take steps to securely delete or anonymize it.

Your Rights

Under the Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data. These rights include:

1. You can request access to the personal data we hold about you.
2. You can request that we correct any inaccurate or incomplete personal data we hold about you.
3. You can withdraw your consent for us to process your personal data at any time, although this may affect your ability to use certain services.
4. You can request the deletion of your personal data, subject to legal and contractual obligations.
5. You can object to the processing of your personal data under certain circumstances.

To exercise any of these rights, please contact us at the details provided below.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyse website traffic, and deliver targeted advertisements. Cookies are small text files stored on your device. Upon first visit, a cookie consent banner will be displayed for you to accept or manage your preferences.

1. Essential Cookies: These cookies are necessary for the website to function properly, such as maintaining your login status and ensuring security.
2. Performance Cookies: These cookies help us analyse how visitors use our website, allowing us to improve its functionality.
3. Marketing Cookies: These cookies track your online activity to deliver personalized advertising and promotions. You can control cookie preferences through your browser settings.

By using our website, you consent to the use of cookies. You can disable cookies in your browser settings, but this may affect your experience on our website.

Third-Party Links

Our website may contain links to third-party websites or services that are not operated or controlled by us. These third parties are independently operated and governed by their own privacy policies. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

International Data Transfers

If you are located outside of Malaysia, please be aware that your personal data may be transferred to and stored in Malaysia, where our servers and operations are based. By using our services, you acknowledge and consent to the transfer of your personal data to Malaysia.

Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that a child has provided us with personal data, we will take steps to delete such information as soon as possible and terminate the account, if applicable.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on our website with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

1. Email: [email protected]
2. Phone: +62811-1505-075
3. Business Address: Jl. Arjuna Utara No.9B, RT.8/RW.1, Duri Kepa, Kec. Kb. Jeruk, Kota Jakarta Barat, Daerah Khusus Ibukota Jakarta 11510

Acknowledgement

By using our website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.